The surgery operates an appointments system, and appointments can be made:

Consultations are by appointment only.

Due to infection risks for patients and staff, all appointments are now triaged by a GP. Please call the surgery, and the reception team will add you to the triage list for a telephone call.

Routine appointments

You can book an appointment with the GP of your choice in advance by visiting our Consulting Room. The waiting time is generally about three to five working days but may be longer during holiday periods.

Appointments available on the day

You can request to see a GP on the day by calling the practice. These appointments are released at 08:00.

Urgent appointments

If you have a genuine urgent medical need to see a GP, there are appointments reserved for this during the morning and evening sessions. These are by appointment only and are released at 08:00 and 14:30.

An urgent medical need is something that cannot wait until the next day. Urgent medical need does not include minor illnesses such as sore throats, colds, repeat prescriptions, or sick certificates.

Minor illness clinics

These appointments are released at 08:00. The nurse prescriber also triages appointments using a telephone consultation and, after discussion with you, will decide your best care pathway.

Telephone advice

The doctors and practice nurses are always happy to give telephone advice. We prefer not to be interrupted when we are with patients and so, unless the problem is very urgent, you may be asked to phone back at a more convenient time.

Cancelling appointments

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else. If you do not cancel your appointment, it will be marked as ‘did not attend’.

Did not attend appointments

The healthcare team at Fishermead Medical Centre would like to say thank you to all our patients who attend their appointments. You may have on occasions, experienced difficulty booking an appointment. This may not have been the case if patients who fail to attend their appointments had informed us in advance and cancelled.