Contact us with Accurx, our online triage system
You can contact a doctor, nurse or other healthcare professional by using our online triage system called Accurx.
If you struggle to use online services for any reason, receptionists are still available to help submit the request form for you. If you can use online services, we request that the phones are left free for patients who cannot.
Online triage systems for booking appointments have been introduced as part of NHS England’s efforts to improve access to healthcare services and streamline the appointment booking process.
This means that we are contractually obligated to incorporate such systems as part of our service delivery. The system is designed to help practices manage patient demand more effectively and ensure that patients are directed to the most appropriate care pathway.
Appointments are triaged by urgency, not first come first serve so we kindly request that the information provided is truthful and accurate to enable us to offer the correct health care professional for those patients that need them most.
For any appointments that are not booked with a doctor such as blood tests, cervical screening, NHS Health Checks, vaccinations, etc, please phone us on 01908 609240.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use our Accurx service
- phone us on 01908 609 240 if you cannot use the online service
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use our Accurx service
- phone us on 01908 609 240
- use your NHS account (through the NHS website or NHS app)
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
This surgery uses 111 service if you have a serious medical problem when the surgery is closed please use this number.
When you call the 111, you will be asked for details including your name, address and what you are calling about. Depending what your problem is, you may be offered a call back from a GP, GP visit or self help advice. If your problem appears more serious you may need to visit A&E.
Please note: the out of hours service cannot deal with injuries. If you are too badly hurt to treat yourself you must go the casualty department at Milton Keynes Hospital.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Appointments by phone can be more flexible and often means you get help sooner.
Minor illness clinics
These appointments are released at 8am. The nurse prescriber also triages appointments using a telephone consultation and, after discussion with you, will decide your best care pathway.
Phone advice
The doctors and practice nurses are always happy to give telephone advice. We prefer not to be interrupted when we are with patients and so, unless the problem is very urgent, you may be asked to phone back at a more convenient time.
Cancelling or changing an appointment
f you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else. If you do not cancel your appointment, it will be marked as ‘did not attend’.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01908 609 240 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are for housebound patients and those genuinely too ill to travel to the practice. It is perfectly safe to bring a child with a rash or temperature to the practice.
Home visits take up a lot of the doctor’s time, as we can see four or five patients at the practice in the time it takes to make one call.
It would be helpful if requests for home visits could be made before 10am. The receptionist will ask for brief details of your problem and for your telephone number. Please try to get to the practice if you can.