Welcome to Fishermead Medical Centre
Fishermead Medical Centre is a partnership of family doctors who are part of a large multi-disciplinary health care team.
The information on this website is intended to help you get the best from the many services available in the surgery.
EASTER WEEKEND OPENING HOURS
The medical centre will be open as usual on Friday 10th and Monday 13th April - 8.00am - 6.30pm
Restricted Entry to Medical Centre
1st APRIL 2020
To safeguard patients and staff we are restricting entry to the Medical Centre.
If you require an telephone triage appointment with a clinician or need to order repeat medication please telephone 01908 609240. Our repeat prescription line is open from 9am-1pm to facilitate your medication order.
If you have been advised to attend the surgery to see a clinician following a telephone call please wait outside, you will be telephoned when we are ready for you to enter the building.
To avoid another closure please remember, if you have symptoms of Coronavirus (new persistent cough or fever) please DO NOT visit the Medical Centre unless you have been advised to do so by one of the Doctors.
What can you do to help?
Your NHS needs you. Join the team of NHS Volunteer Responders.
NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak. To do this we need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well. Our doctors, nurses and other professionals will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer. You can help by signing up for one or more of the tasks listed below. Once you have registered and checks are complete you will be provided a log-in to the GoodSAM Responder app. Switch the app to 'on duty', and you'll see live and local volunteer tasks to pick from nearby. This programme enables volunteers to provide care or to help a vulnerable person, which is permitted under the new rules announced by the Government on 23rd March 2020. Volunteers may be asked to show the active task they are responding to if asked.
Volunteers must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups (including those over 70, those who are pregnant or with underlying medical conditions) will be able to offer support by telephone.
Coronavirus - latest information and advice
INFORMATION FOR PATIENTS REGARDING NOVEL CORONAVIRUS COVID-19 INFECTION
If you require information on coronavirus please use NHS 111 online as NHS 111 is experiencing very high call volumes.
Further information can be found at: https://www.nhs.uk/conditions/coronavirus-covid-19/
If you are concerned you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service
has created coronavirus pages that tell you what you should do based on your particular circumstances.
These can be accessed at: https://111.nhs.uk/service/covid-19
Changes to Electronic Prescription Service (EPS)
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 11th March, 2020.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
Stay well this Winter
People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious.
People who are older or have long term conditions may be particularly vulnerable and getting help earlier may prevent concerns becoming more serious.
- Have your flu jab if you are eligible
- If you start to feel ill, get help from your pharmacy
- Keep your home warm, at least 18 degrees
- Make sure you take any medication as directed
- Ensure you order any repeat prescriptions in good time as many surgeries and pharmacies close over Christmas
- Keep a supply of cold and flu remedies in the house so you don’t need to go out if the weather is bad
- If you are prescribed antibiotics finish the course
Don’t go to A&E or call 999 unless it’s an emergency. If you are in any doubt, NHS 111 can help you get the right treatment
NHS Stay Well this Winter
Important changes to Repeat Prescription Ordering
If your pharmacy orders your repeat medicines for you, please read on.
- Across Milton Keynes all practices are changing the way that patients order their medication.
- This will only affect you if your prescriptions are ordered via a pharmacy or appliance contractor. The only exception is prescriptions for feed solutions supplied by Abbott.
- If you request your prescription directly from the surgery nothing will change.
- The dispensing and delivery arrangements will not change; it is just the ordering process that will change.
- If your prescriptions do not go electronically you will need to collect the paper script yourself from the surgery.
What is changing?
From 2nd September 2019, we will no longer accept prescription requests from pharmacies for the majority of our patients. Therefore we are asking you to order your medicine directly from the surgery, rather than allowing your pharmacy to do it for you.
How can my medication be ordered?
From the 2nd September 2019 the surgery will only accept repeat requests from patients, a nominated family member or from a carer. From this date onwards, your prescription will need to be ordered using one of the following options:
- Online ordering (via website or smartphone app) – If you do not already have this set up, please speak to reception to apply for SystmOne online where you can book appointments and order repeat prescriptions 24 hours a day, 365 days a year.
- Ask us, or your pharmacy, for a right hand-side of your repeat prescription to order the items you need. Drop this off or post it to the surgery (with a stamped addressed envelope if you want your prescription posted back to you).
We encourage patients to nominate a pharmacy for the free Electronic Prescription Service. This service allows us to send your prescription directly to your chosen pharmacy. Further information about this service can be found on the on-line ordering system or from the practice.
Why is this happening?
When patients are in control of ordering their own medication less waste is created. This is because you know what you need. Less waste means we can have more funds available for the NHS locally. Please also consider whether you need to obtain the item on prescription or whether you could purchase it over the counter if it is for minor illnesses.
Repeat Prescription Leaflet
How We Use Your Medical Records - Important Information for Patients
- We handle all medical records in-line with laws on data protection and confidentiality
- Our guiding principle is that we hold your information in the strictest confidence
- We share medical records with those who are involved in providing you with care and treatment
- Sometimes we share medical records for medical research but we don’t share any patient identifiable data in these circumstances without express consent
- You can object to your information being used for medical research and to plan health services
- We share information when the law requires us to do so e.g. to prevent infectious diseases from spreading or to check care being provided is safe
- You have the right to object to your medical records being shared with other care providers, if this limits your treatment options we will tell you
- You have the right to access a copy of your medical record
- You have the right to have any mistakes corrected and forward any complaints to the Information Commissioner’s Office
Health and Wellbeing
Organisations providing support locally to improve the health and wellbeing of Milton Keynes residents:
Men In Sheds looks to foster the health and well-being of men over the age of 18. A charity enabling men to meet, share skills, pursue hobbies, learn new skills and help in community based projects.
The National organisation can be found at: https://menssheds.org.uk/
Locally Men in Sheds can be found at: https://www.meninshedsmk.biz/portal/news.php
AGE UK provides emotional and practical support to older people living in Milton Keynes, helping them live independently and make more of life.
Age UK Milton Keynes can be found at: https://www.ageuk.org.uk/miltonkeynes/
Walking for health offers a range of walking groups, to suit walkers of all fitness levels.
Walks take place across the city, providing the opportunity to see the wide range of parks and open spaces available in MK.
The walks are all led by qualified walk leaders, offering safe, secure and fun suitable routes for all.
Walking for health can be found at: https://www.walkingforhealth.org.uk/walkfinder/milton-keynes-health-walks
REDWAY RUNNERS Milton Keynes is a community running club where runners of all ages have fun and get fit in a friendly environment that welcomes all abilities. They can be found at: http://www.redwayrunners.com/
MK Arts for Health works with health, community and corporate clients across the Milton Keynes area to devise manage and deliver art projects and programmes. Taking part in arts activities is proven to have health benefits. MK Arts for Health runs an Arts on Prescription programme. People are referred to the programme for a variety of health issues including mental health conditions, pain relief and Alzheimer’s.
Find them at:https://localgiving.org/charity/mkartsforhealth/
COMMUNITYACTION:MK supporting the Voluntary Sector in Milton Keynes. As well as helping others, volunteering has been shown to improve volunteers’ wellbeing. They can be found at: https://communityactionmk.org/volunteering/
Carers MK supports the health and wellbeing of individuals who are caring for someone who cannot manage without them due to illness, physical disability, frailty, learning disability, mental health issues, addiction or additional needs.
Please find further information at: https://carersmiltonkeynes.org/about-us/about-carers-mk/
Why Weight is a free service for MK residents looking to take control of their weight and create achievable goals towards leading a healthy lifestyle. Accessible adult and child lifestyle services for families to reach and maintain a healthier weight.
Further information can be found at: http://www.whyweightmk.co.uk/
MK Council - access information on the 5 ways to wellbeing at: https://www.milton-keynes.gov.uk/social-care-and-health/public-health/5-ways-to-wellbeing
The practice is able to treat patients with minor injuries at the surgery. Patients can therefore access the care they need close to home, reducing the need to attend A&E. Your GP can treat:
- Sprains; hands, arms, legs, feet
- Minor Bruises
- Minor Burns; scalds, blisters
- Lacerations and Minor Head Injuries; bump to your head, cuts, wounds, scratches
Did Not Attend Appointment
The healthcare team at Fishermead Medical Centre would like to say THANK YOU to all our patients who attend their appointments.
Unfortunately 159 appointments were wasted during October 2019. These are appointments where a doctor or nurse could have been seeing a patient who needed our care and support.
You may have on occasions, experienced difficulty booking an appointment. This may not have been the case if patients who fail to attend their appointments had informed us in advance and cancelled.
Please let the surgery know if you cannot attend. This allows us to make the appointment available to another patient. Thank you for your co-operation.
Telephone: 01908 609240 as soon as possible if you need to cancel your appointment, you can leave a message 24 hours a day,
You can now text back ‘CANCEL’ when you receive your text appointment reminder
Think MEDICATION - Think PHARMACY
Your pharmacist is a medicines expert and provides free NHS services to help you get the best out of your medication.
Ask for advice on prescriptions, what your medication does and the side effects.
Your pharmacist can also provide information on the best way to take any new medication you are prescribed
General Practice appointments available to suit you
Please read the attached poster for details
MK Pharmacy First - provides advice and treatment for you or your children.
Before you book an appointment with your GP or visit A&E why not go to your local Pharmacy. If you don't pay for your prescription, the pharmacy can supply your medicines free of charge for the following conditions:
Although there are some exclusions (check the website for further details) they can see:
Ear Wax Build Up
Hay Fever/ Allergies
Insect Bites or Stings
Mild to moderate pain inc headache
Warts and Verrucae
Contraceptive implant fitting service
Contraceptive services and advice, including contraception implant and coil fitting and removal service, please ask the reception team for further details.
URGENT CARE CLINICS - ailments treated in clinic:
Cough, cold, fever, flu, sore throat, earache, sinusitis, hayfever, nosebleeds, rashes, styes, warts, moles, indigestion, diarrhoea, vomiting, headache, dizziness, neck or back pain, minor injuries, head injuries, cystitis, emergency oral contraception, infected wounds, insect bites, stings
Ask for our Urgent Care Clinic appointments
We are open Monday to Friday 8.00am to 6.30pm
Late evening appointments available Wednesdays 6.30pm to 8.15pm
Protected Learning Time
We will be closed between 1.30 - 6.30 pm for training on:
- 23 January 2020
- 19 February 2020
- 19 March 2020
- 22 April 2020
- 21 May 2020
- 17 June 2020
The surgery re-opens at 8.00am the following day. If you have an emergency during this time please call 999. If you would like to speak to a doctor please call 111.
SystmOnline Services enables you to book GP appointments, order prescriptions, communicate with the surgery and much more! Save time with your repeat prescriptions, book your advance GP appointments online - sign up for online services. Click here for more information.
Electronic Prescription Service (EPS)
With EPS you order your prescriptions in the usual way, but you can collect your medication without the green paper prescription. Your prescription will be sent electronically instead.
To nominate to use EPS please talk to your pharmacy or ask at our reception desk for more information. You can amend your chosen pharmacy at any time, should you for example, want to collect your presciption whilst on holiday. Contact the surgery for more information.
You can also access further details via www.hscic.gov.uk/epspatients
Friends and Family Test
To complete our Friends and Family Test online, click on the Friend & Family Survey link on the right hand side under 'Have your say'.
Please leave a review of our services on the NHS Choices website
Named Accountable GP
In line with NHS recommended best practice, all patients will be allocated a named accountable GP to help deliver more personalised coordinated care. This will not affect which GP you choose to see, patients can request an appointment with any of the three GP's when available. For more information please contact the practice.
Patient Participation Group (PPG)
Fishermead Medical Centre has a ‘Virtual’ Patient Participation Group for any of our patients who are interested in helping us shape and improve our services and take part in local surveys.
As we realise that it is not always possible to attend meetings our group operates through emails. We would like to expand our patient group, if you are interested in joining please complete a ‘PPG interest form’ at the reception desk. We would very much welcome your input, support and help to improve our services in the future.
More information about the practice can be found by clicking on the link below.
Patient Information Leaflet
Telephone Call Recording
Telephone calls are now being recording on our new telephone system. Telephone calls are recorded for quality monitoring, training, compliance, dispute resolution and security purposes. These recordings will only be used for the purposes specified in the practice Call Recording Policy.
(Site updated 01/04/2020)