A new way to help us care for you
At Fishermead Medical Centre we have introduced a new system to make sure you receive the right care from the right professional at the right time.
This gives every patient a Patient Need Group (PNG) score.
This helps us:
- Know who might need more support.
- Book you with the right person (doctor, nurse, pharmacist, or another team member).
- Make sure you get safe and timely care.
- Provide proactive care, helping identify who is at risk before they get more unwell.
- Improve safety and ensure quicker access to the right support.
What this means for you
- Clinicians may ask you a few more questions during your appointments
- You may be contacted by our Care-Coordinators proactively to call you in for health checks
- You might see your score displayed in your NHS record.
- The PNG score is just a guide. A doctor or nurse will always decide what is best for your care pathway.
- Your information is safe and follows NHS data privacy rules.
You don’t need to do anything — this will simply help us look after you better.
If you want more information, please ask our clinical team.